Privacy policy
Last updated: 3 July 2026
This policy explains how this website collects and uses personal information. Before launch, replace all bracketed operator details and have this policy checked against the final data-handling setup.
Who operates this website
Operator: [OPERATOR OR COMPANY NAME TO ADD]
Contact email: [PRIVACY EMAIL TO ADD]
Postal address: [OPERATOR ADDRESS TO ADD]
Information we collect
When you make an enquiry, we may collect your name, telephone number, email address, postcode, service needs, urgency, message and consent. Technical information such as IP address, browser details and basic usage data may also be processed by our hosting or analytics providers.
How we use information
- To respond to and manage plumbing enquiries.
- To identify and connect you with a potentially suitable independent service provider.
- To operate, secure and improve the website.
- To meet legal and regulatory obligations.
Lawful bases
Depending on the purpose, processing may rely on your consent, steps requested before entering a contract, legitimate interests in operating the enquiry service, or compliance with legal obligations.
Sharing your information
Enquiry details may be shared with one or more independent plumbing providers where this is appropriate to fulfil your request. Information may also be processed by hosting, form, email, analytics or security suppliers. We do not sell personal information for unrelated marketing.
Retention and security
We retain personal information only for as long as reasonably needed for the purpose collected, legal obligations and dispute handling. Appropriate technical and organisational safeguards should be configured before live enquiries are accepted.
Your rights
Under UK data protection law, you may have rights to access, correct, erase or restrict personal information, object to processing, request portability and withdraw consent. You may also complain to the Information Commissioner’s Office.
Cookies and changes
Any non-essential cookies or analytics should be disclosed and, where required, used only after consent. This policy may be updated as the service and suppliers change.